Shipping Policy

Shipping Zones & Delivery Time
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We deliver across India with varying delivery times based on your location. Our shipping zones are designed to provide you with accurate delivery estimates.

🏙️ Metro Cities

Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad, Pune

2-4 Business Days

🌆 Tier 1 Cities

Ahmedabad, Surat, Jaipur, Lucknow, Kanpur, Nagpur, Indore

3-5 Business Days

🏘️ Tier 2 Cities

Coimbatore, Kochi, Chandigarh, Mysore, Jodhpur, Guwahati

4-6 Business Days

🏞️ Other Areas

Rural areas, remote locations, hill stations

5-8 Business Days

📍 Location Matters: Delivery times may vary during festivals, monsoons, or due to local restrictions. We'll notify you of any delays immediately.

Shipping Methods & Costs
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Shipping Method Cost Delivery Time Tracking
Standard Delivery ₹99 FREE on orders ₹999+ 3-7 business days ✅ Full tracking
Express Delivery ₹199 1-3 business days ✅ Real-time tracking
Same Day Delivery ₹299 Within 24 hours ✅ Live tracking

🎉 Free Shipping: Enjoy free standard delivery on all orders above ₹999. Same day delivery available only in select metro cities.

Order Processing & Dispatch
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📦 Your Order Journey:

1
Order Confirmation: You receive an email within 5 minutes
2
Processing: We prepare your order (1-2 business days)
3
Quality Check: Each item is carefully inspected
4
Dispatch: Your order ships with tracking details
5
Delivery: Package arrives at your doorstep

⏰ Processing Times:

  • In Stock Items: 1-2 business days
  • Pre-order Items: As specified on product page
  • Custom/Made-to-Order: 5-7 business days

📅 Business Days: Monday to Saturday (excluding public holidays). Orders placed after 2 PM will be processed the next business day.

Order Tracking & Updates
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Stay informed about your order every step of the way:

  • SMS & Email Updates: Real-time notifications at each milestone
  • Tracking Number: Provided once your order ships
  • Delivery Partner App: Track directly through courier's app
  • Customer Support: Call or email us for status updates

📱 Tracking Status Updates:

📦
Order Shipped: Your order has left our warehouse
🚛
In Transit: Your package is on the way
🏢
Out for Delivery: Your order will arrive today
✅
Delivered: Your order has been delivered

Track Your Order

📧 support@pahnawaa.com | 📱 Include your order number for faster assistance

Delivery Information
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📋 What You Need to Know:

🏠 Delivery Address: Please ensure your delivery address is complete and accurate. We cannot deliver to PO Box addresses.

Delivery Requirements:

  • Someone must be available to receive the package
  • Valid ID proof may be required for verification
  • Packages cannot be left unattended
  • Delivery attempts: Up to 3 times

🚫 Areas We Cannot Deliver To:

  • Military/Defense establishments
  • Correctional facilities
  • Certain remote PIN codes (we'll notify you)
  • International addresses (India only)

📞 Delivery Day: Our delivery partner will call you 30 minutes before arrival. Please keep your phone accessible.

Failed Delivery & RTO Policy
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If delivery cannot be completed, here's what happens:

🔄 Failed Delivery Process:

1
First Attempt: Delivery partner tries to deliver
2
Notification: You receive SMS/call about failed attempt
3
Rescheduling: You can reschedule delivery (up to 3 attempts)
4
RTO (Return to Origin): Package returns to us after 3 failed attempts

💰 RTO Charges:

  • Prepaid Orders: Full refund minus ₹99 RTO charges
  • COD Orders: ₹199 RTO charges apply
  • Free Shipping Orders: ₹149 RTO charges

⚠️ Avoid RTO Charges: Please be available during delivery window and keep your phone accessible. You can also reschedule delivery through our customer support.

International Shipping
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🌍 Currently India Only: We currently ship within India only. International shipping will be available soon!

🔔 Stay Updated:

  • Subscribe to our newsletter for international shipping updates
  • Follow us on social media for announcements
  • Contact us to be notified when we start shipping to your country

🎯 Coming Soon To:

  • United States & Canada
  • United Kingdom & Europe
  • Australia & New Zealand
  • Middle East countries
Special Circumstances
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🌧️ Weather & Natural Events:

  • Monsoon delays may occur in affected regions
  • Natural disasters may cause temporary service suspension
  • We'll notify you immediately of any weather-related delays

🎊 Festival & Peak Seasons:

  • Extended delivery times during Diwali, Christmas, New Year
  • Sale periods may experience higher volumes
  • We recommend ordering early during peak seasons

🦠 Health & Safety:

  • Contactless delivery available upon request
  • Sanitized packaging and handling procedures
  • Delivery partner health and safety compliance

📢 Communication is Key: We'll always keep you informed about any delays or changes to your delivery schedule.

Contact & Support
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Need help with your shipment? We're here for you!

📞 Customer Support

📧 Email: support@pahnawaa.com

🏠 Address: House No. 82, RK Puram Colony, Opp. RS Suvidha School, Ambala Road, Kaithal, HR, 136027, India

🕒 Support Hours:

  • Monday to Saturday: 9:00 AM - 7:00 PM
  • Sunday: 10:00 AM - 5:00 PM
  • Response Time: Within 24 hours

📝 When Contacting Us, Please Include:

  • Your order number
  • Registered email address
  • Specific issue or question
  • Any relevant screenshots or photos

💡 Quick Help: Check your order confirmation email for tracking information before contacting support. Most questions can be answered there!