Return & Refund Policy
Return Policy
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You have 7 days after receiving your order to request a return.
📹 Unboxing Video Required: Returns without an unboxing video will not be accepted. This helps us process your return quickly and ensures product authenticity.
Eligibility Requirements:
- Item must be in original condition - unused, unworn, with tags
- Original packaging must be intact
- Receipt or proof of purchase required
- Clear unboxing video as evidence
Return Process:
1
Email us within 7 days of delivery to initiate return
2
Receive return shipping label and instructions if approved
3
Ship item back using provided label
📧 Contact: support@pahnawaa.com
Refund Process
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Once your return is received and inspected, we'll notify you of the refund status.
If approved:
- Full refund issued to original payment method
- Processing time: 10 business days
- Bank processing may take additional time
Refund Timeline:
1
Return received & inspected (1-2 days)
2
Refund approved & processed (up to 10 days)
3
Amount reflects in your account (3-5 days)
⏰ Haven't received your refund? If 15 business days have passed since approval, please contact us immediately.
📧 Refund Inquiries: support@pahnawaa.com
Important Notes
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🚫 Items returned without prior approval will not be accepted.
Remember:
- Always email us before sending items back
- Keep your tracking number for reference
- Unboxing video is mandatory for all returns
- We reserve the right to refuse returns that don't meet criteria
Questions? We're here to help!
