Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When we make updates, we'll revise the "Last Updated" date and post the new policy on our Site.
📋 Stay Informed: We recommend checking this page periodically for updates to ensure you understand how we protect your information.
We collect personal data from you through direct interactions, usage tracking, and third-party services. This data is used to:
- Process your orders and provide customer support
- Improve our Services
- Comply with legal obligations
- Prevent fraud and protect the platform
🎯 Our Commitment: We only collect information that's necessary to provide you with the best shopping experience and maintain the security of our platform.
a. Information You Provide to Us
- Name, phone number, email, billing and shipping address
- Order details and payment confirmation
- Account login credentials
- Customer service messages
b. Information We Automatically Collect
- Device data (IP address, browser, OS)
- Usage behavior on the Site
- Cookies and similar tracking tools
c. Information from Third Parties
- Shopify, payment processors, marketing tools
- Fulfill and manage orders - Process purchases and deliveries
- Personalize and improve your experience - Customize content and recommendations
- Send transactional or promotional messages - Order updates and marketing communications
- Ensure security and fraud prevention - Protect your account and our platform
- Provide customer support - Respond to inquiries and resolve issues
We use Cookies and similar tools to enhance user experience, analyze traffic, and personalize content. Some cookies are placed by third-party services such as Shopify.
🍪 Cookie Control: You can disable cookies through your browser settings, but certain site features may not function properly.
Your personal data may be shared with:
- Third-party vendors (e.g., payment processors, logistics)
- Marketing and business partners
- Social platforms or integrations (if you choose)
- Our affiliates
- Legal authorities (if required)
🔒 Security First: All third parties are contractually required to protect your data and use it only for the specified purposes.
| Category | Recipients |
|---|---|
| Identifiers (name, email, address) | Vendors, partners, affiliates |
| Commercial Data (orders, transactions) | Fulfillment, customer service |
| Usage Data (IP, browser, activity) | Analytics and tech providers |
| Geolocation (via IP) | Security & optimization services |
🚫 No Sale Policy: We do not sell or infer characteristics from sensitive personal information without your consent.
Our Site may contain links to third-party websites. We are not responsible for their privacy policies, practices, or content. Please review those platforms separately.
⚠️ External Links: When you click on external links, you're subject to those sites' privacy policies, not ours.
Our Services are not intended for children under 16. We do not knowingly collect personal data from minors. If you believe a child has provided us their information, contact us to delete it.
👶 Child Safety: If you're a parent and believe your child has shared information with us, please contact us immediately for data removal.
We use industry-standard security protocols, but no system is completely secure. Please avoid sharing sensitive data via unsecured channels.
We retain your data only as long as necessary for order fulfillment, account management, legal compliance, and business needs.
🛡️ Security Measures: We employ encryption, secure servers, and regular security audits to protect your information.
To exercise these rights, contact us at the email or address below. We may request identity verification before processing your request.
If you have concerns about how we handle your data, please reach out. If you're not satisfied with our response, you may lodge a complaint with your local data protection authority.
📞 We're Here to Help: Your concerns are important to us. Contact us first so we can work together to resolve any issues.
Your data may be transferred outside your country of residence. We ensure such transfers follow recognized legal safeguards such as:
- Standard Contractual Clauses (EU)
- UK data transfer mechanisms
🌍 Global Protection: Regardless of where your data is processed, it maintains the same level of protection outlined in this policy.
Get in Touch
📧 Email: support@pahnawaa.com
🏠 Address: House No. 82, RK Puram Colony, Opp. RS Suvidha School, Ambala Road, Kaithal, HR, 136027, India
